This policy refers to products purchased directly from this website. It does not apply to Wholesale or Private Label goods.
Important! We do not accept returns of body products, due to the nature of these products and the fact that they can be tampered with.
Please ensure you return the goods to us unused within 3 days. The items must be returned in the condition they were received at your own expense. Once received we will either refund you or provide credit at our discretion. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the courier responsible.
Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase. If it is not possible to refund the original card, we will process a bank transfer within 5 working days of receipt of the undamaged goods.
Items returned to us that arrive damaged or lost will not be credited.
Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items.
Please inform us of any breakage within three days of receiving the order. Photographic evidence of damage may be required.