- Do you make customized fragrances: Absolutely! We are able to make a custom blend for any of the products we offer. However this is at a different cost and may take a few days/or weeks to deliver. You can call or email us with your enquiry.
- Do you make products for party favours? Yes we do.
- How do I become a stockist? Just send an email to firstname.lastname@example.org and we will be in touch with our terms.
- How long should I burn my candle for before my room begins to smell: Typically our candles have a good cold scent throw which means they smell even when they are not burning. However to fill a space with the fragrance, you need to burn the candle. The arming up of the wax releases more of the fragrances into the atmosphere. You should burn the candle until the entire top surface melts this way you get the maximum release of fragrance into your space.
- How long should I burn my candle for: You should not burn your candle for more than 4 hours at a time, otherwise the wax may get too hot and destroy the fragrance – fragrance oils do not like very high temperatures
- Why is my candle snuffing out: Your candle may be snuffing out if the wick is too short and getting drowned in the wax melt pool. Our candle wicks are cut to the perfect length 1/8 of an inch.
- Why do I see wet patches on my candles: wet patches are caused by a multitude of reasons from improper storage (exposure to heat) to manufacturing glitches (moving the containers before the candle cures properly) However wet patches do not affect the performance of your candle. They are just not visually appealing
Reed Diffusers FAQs
- How do I use the reed diffuser? Unscrew the cap and take out the stopper, Screw the cap back on and place all the reeds in the bottle. Flip the reeds after 12-24hrs and then every 1-2weeks after that.
- Why is my reed diffuser not smelling anymore: your reeds may be clogged. Dust can clog up the pores of the reeds thereby preventing the oil from travelling up the reeds.
- Can I re-use my reeds with a new fragrance: NO. If you change your fragrance, it best you get new reeds. Firstly your reeds are most likely clogged with dirt and grime by the time your oil is exhausted. Secondly, the reeds are so saturated with the fragrance of the former oil and so you will not get the optimal fragrance of the new oil.
- My reed diffusers is not scenting my room as much as I would like it to: you are probably trying to fragrance a room that is too large for the size of your diffuser. Try using more than one diffuser in that room
- Where is the best place to position my reed diffuser? Unlike candles, the best place to position your diffuser is somewhere it will get some wind e.g., somewhere where the air conditioner, fan or natural breeze will blow against it. This will help spread the scent more throughout the room.